Welcome to Offshore Stories! We want you to be completely satisfied with your adventure-ready apparel. Please read our return policy carefully.
Returns: We gladly accept returns for unworn and unused items within 14 days of receiving your purchase. To initiate a return, please contact our customer support at support@offshorestories.com.
Eligibility:
- Items must be in their original condition, with all tags attached.
- Items marked as final sale are not eligible for returns.
Return Process:
- Contact our customer support within 14 days of receiving your order to initiate the return process.
- Our team will provide you with instructions on where to send your return.
- Pack the item securely, including all original packaging.
- Ship the return to the provided address using a trackable shipping service.
Refunds:
- Once your return is received and inspected, we will notify you of the approval or rejection of your refund.
- If approved, your refund will be processed, and a credit will automatically be applied to your original payment method within 14 business days.
Exchanges: At this time, we do not offer direct exchanges. If you wish to exchange an item, please follow the return process and place a new order for the desired item.
Return Shipping: Customers are responsible for return shipping costs. We recommend using a trackable shipping service to ensure the safe return of your item.
Damaged or Defective Items: In the rare event that you receive a damaged or defective item, please contact our customer support immediately for assistance.
Contact Information: For any return-related inquiries or assistance, please contact our customer support at support@offshorestories.com.
Updates to the Return Policy: This return policy is subject to change. Any updates will be communicated through our website.
Thank you for choosing Offshore Stories. We appreciate your support and hope you enjoy your adventure-ready apparel!