Welcome to Offshore Stories! We’re delighted to offer you our unique outdoors-inspired wear crafted with care in Bulgaria. Please take a moment to review our shipping policy.
Free Shipping: Enjoy free shipping on all orders over 100€. We currently offer free shipping to our customers in the following countries: Bulgaria, Greece, Romania, Hungary, Poland, Czech Republic, Croatia, Slovenia, Slovakia.
Shipping Destinations: We currently ship within Europe. Our goal is to expand our shipping destinations in the future.
Processing Time: Orders paid with standard payment methods are processed within 1-3 business days after payment is received. Please note that processing time does not include shipping time.
For orders with Cash on Delivery (COD), processing will begin once the order is placed. Please be aware that COD orders might experience a slightly longer processing time as additional verification steps are taken.
Shipping Methods: We offer standard shipping to European destinations. Shipping carriers may include Speedy, Ekont, DPD, DHL, BG Post.
Shipping Time: Estimated shipping times vary by location and carrier. Please allow approximately 3-14 business days for delivery after processing. For Bulgaria, most orders ship out within 3-5 business days of ordering.
Shipping Costs: Shipping costs are calculated at checkout based on the weight and destination of your order. We strive to provide accurate shipping rates to ensure transparency.
Customs and Duties: For European orders, customs duties are not applicable. Customers are responsible for any applicable taxes.
Order Tracking: Once your order is shipped, you will receive a tracking number to monitor your package’s journey.
Lost or Stolen Packages: Offshore Stories is not responsible for lost or stolen packages. Please ensure the accuracy of your shipping information to avoid any issues.
Returns Due to Shipping Issues: If your order arrives damaged or there is an issue with the shipping, please contact us within 7 days of receiving your package. We will work to resolve the issue promptly.
Contact Information: For any shipping-related inquiries or assistance, please contact our customer support at support@offshorestories.com.
Updates to the Shipping Policy: This shipping policy is subject to change. Any updates will be communicated through our website.
Thank you for choosing Offshore Stories. We appreciate your support and hope you enjoy your adventure-ready apparel!